Shipping Policy

This Shipping Policy describes how orders are processed and delivered when you buy from our website. Merritmed Medical Supplies (Merritmed PH) ships door-to-door anywhere in the Philippines.

How many days do I wait for order processing/handling?

Merritmed PH uses Standard Shipping for all orders processed through this website. Products in stock are usually ready to ship within 1 to 3 business days upon order confirmation.

Pre-ordered products are handled for a longer period. Delivery lead times can be reviewed in another section below.


How much do I pay for shipping?

We charge a flat fee of PHP 89.00 for all website direct orders. Online orders are protected with a customer satisfaction guarantee in which products delivered are replaceable or fully refundable within seven (7) days upon receipt.

How long do I wait before my order arrives?

Once your order is processed, delivery lead times will vary per region.

 LocationDelivery Lead Time
Metro Manila2-4 business days
Luzon2-4 business days
Visayas5-10 business days
Mindanao5-10 business days
Pre-orders~2-4 weeks*

*may take longer due to international shipping

How do I track an order?

You can track Merritmed PH orders online using the Trace & Track feature from the J&T Express website. Shipment details can be found in the e-mail address provided with your order.

Return Policy

This Return Policy describes how you can send a product back to our office for warranty claim, repair, or when an order is deemed less than satisfactory.

Do you have a warranty policy for your products?

We offer a six (6) month warranty for most of our product offers. This is extended to a period of twelve (12) months or more for technical equipment and machines.

How do I send a product back to Merritmed PH?

Our customer support will give you a custom barcode containing our return shipment information. This is sent through the e-mail address provided with your order.

Once you receive the details for return, proceed to the nearest J&T Express branch with your item properly wrapped in its original packaging. Present your barcode and hand-off your product for processing. Additional packaging material is available upon request at any J&T Express branch.

Note that return transactions will be charged by the courier service depending on your location. You can track a return shipment online using the Trace & Track feature from the J&T Express website.

What if I am not satisfied with a recent purchase?

Merritmed Medical Supplies offers a full refund should you feel in any way that your website purchase is less than satisfactory. Kindly provide this request within seven (7) days after receiving an order.

Customer support is available for concerns, and we hope to serve you better in the future.

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